Reporting Unusual and Major Unusual Incidents

The Unusual and Major Unusual Incident system is set up to help protect all individuals served with Developmental Disabilities.

“Unusual Incident” means an event or occurrence involving an Individual that is not consistent with routine operations, policies and procedures, or the Individual’s care or Individual Service Plan (ISP), but is not a Major Unusual Incident. Unusual Incidents may include, but are not limited to: dental injuries; falls; an injury that is not a significant injury; medication errors without a likely risk to health and welfare; overnight relocation of an Individual due to a fire, natural disaster, or mechanical failure; an incident involving two Individuals served that is not a peer-to-peer act major unusual incident; rights code violations or unapproved behavioral supports without a likely risk to health and welfare; emergency room or urgent care treatment center visits; and program implementation incidents (i.e. failing to provide supervision for short periods of time, automobile accidents without harm and self-reported incidents with minimal risk).

“Major Unusual Incident” means the alleged, suspected, or actual occurrence of an incident.  Major Unusual incidents may include but are not limited to:  Physical, Sexual, or Verbal Abuse, Neglect, Misappropriation/Theft, Death, Significant Injuries, Attempted Suicide, Missing Individual, Medical Emergency, etc.

To report an Incident contact: (937) 382-7519 Monday through Friday 8:00 a.m. until 4:00 p.m.  After hours, on weekends, and on Holidays call: (937) 725-5074.

Incident Report for UIs and MUIs

Fax/submit the completed Incident Report to:  (937) 382-0350, or send the report via email to:

For more information/resources click here.

Complaint or Concern? View our Complaint Resolution Guidelines

Resolution of Complaints Appeals (Informal and Formal)

Rights of Persons with Developmental Disabilities

A full list of rights can be found within the Ohio Revised Code located here.

Notice of Privacy Practices

Notice of Privacy Practices

Intermediate Care Facilities (ICF) Information 

1. DODD Online ICF Search Tool
DODD Electronic ICF Informational Booklet


Putting People First

Agency Policy Manual

Agency Policy Manual

General Information
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