Reporting Unusual and Major Unusual Incidents

The Unusual and Major Unusual Incident system is set up to help protect all individuals served with Developmental Disabilities.

“Unusual Incident” means an event or occurrence involving an Individual that is not consistent with routine operations, policies and procedures, or the Individual’s care or Individual Service Plan (ISP), but is not a Major Unusual Incident. Unusual Incidents may include, but are not limited to: dental injuries; falls; an injury that is not a significant injury; medication errors without a likely risk to health and welfare; overnight relocation of an Individual due to a fire, natural disaster, or mechanical failure; an incident involving two Individuals served that is not a peer-to-peer act major unusual incident; rights code violations or unapproved behavioral supports without a likely risk to health and welfare; emergency room or urgent care treatment center visits; and program implementation incidents (i.e. failing to provide supervision for short periods of time, automobile accidents without harm and self-reported incidents with minimal risk).

“Major unusual incident” means the alleged, suspected, or actual occurrence of an incident.  Major Unusual incidents may include but are not limited to:  Physical, Sexual, or Verbal Abuse, Neglect, Misappropriation/Theft, Death, Significant Injuries, Attempted Suicide, Missing Individual, Medical Emergency, etc.

To report an Incident contact: (937) 382-7519 Monday through Friday 8:00 a.m. until 4:00 p.m.  After hours, on weekends, and on Holidays call: (937) 725-5074.

Incident Report for UI"s and MUI's

Fax/submit the completed Incident Report to:  (937) 382-0350, or send the report via email to:

For more information/resources click on the following link:

Complaint or Concern? View our Complaint Resolution Guidelines

Resolution of Complaints Appeals (Informal and Formal)

The “Rights of Persons with Developmental Disabilities”

  1. The right to be treated at all times with courtesy and respect and with full recognition of their dignity and individuality;
  2. The right to an appropriate, safe, and sanitary living environment that complies with local, state, and federal standards and recognizes the persons’ need for privacy and independence;
  3. The right to food adequate to meet accepted standards of nutrition;
  4. The right to practice the religion of their choice or to abstain from the practice of religion;
  5. The right to timely access to appropriate medical or dental treatment;
  6. The right of access to necessary ancillary services including, but not limited to, occupational therapy, physical therapy, speech therapy, and behavior modifications and other psychological services;
  7. The right to receive appropriate care and treatment in the least intrusive manner;
  8. The right to privacy, including both periods of privacy and places of privacy;
  9. The right to communicate freely with persons of their choice in any reasonable manner they choose;
  10. The right to ownership and use of personal possessions so as to maintain individuality and personal dignity;
  11. The right to social interaction with members of either sex;
  12. The right of access to opportunities that enable individuals to develop their full human potential;
  13. The right to pursue vocational opportunities that will promote and enhance economic independence;
  14. The right to be treated equally as citizens under the law;
  15. The right to be free from emotional, psychological, and physical abuse;
  16. The right to participate in appropriate programs of education, training, social development, and habilitation and in programs of reasonable recreation;
  17. The right to participate in decisions that affect their lives;
  18. The right to select a parent or advocate to act on their behalf;
  19. The right to manage their personal financial affairs; based on individual ability to do so;
  20. The right to confidential treatment of all information in their personal and medical records;
  21. The right to voice grievances and recommend changes in policies and services without restraint,
  22. The right to be free from unnecessary chemical or physical restraints;
  23. The right to participate in the political process;
  24. The right to refuse to participate in medical, psychological, or other research or experiments.

Notice of Privacy Practices

Notice of Privacy Practice

Intermediate Care Facilities (ICF) Information 

          1. DODD Online ICF Search Tool:
           2. DODD Electronic ICF Informational Booklet:


Putting People First Brochure

Agency Policy Manual

Agency Policy Manual

General Information
4425 State Route 730

Monday - Friday
8:00am - 4:00pm